Terms & Conditions

Live NOW Account Terms & Conditions

The Live NOW account is available in AED denomination.

You will be limited to opening up to two Live NOW accounts per person.

This is a digital account that allows you to earn interest on your average monthly balances;

  • Interest is accrued and paid on your average balances at the end of each calendar month.
  • Interest is paid to you based on which tier you fall into. Your tier is determined on two factors; the value of your average monthly balance and the time period that you have held the account with the bank. Please see the interest rate table on the CBD NOW app.
  • Interest is calculated based on how your total average monthly balance falls across the tiers (as shown in the interest rate table). The value of your balance may fall across multiple tiers. Interest is paid as per the respective tier rates.
  • Interest rates and earning rules may change from time to time (subject to our sole discretion) and will be updated on the CBD NOW app and website.

Only 'New Money' may be deposited into this account. 'New Money' is defined as money that is brought in to this account from outside of Commercial Bank of Dubai. We reserve the right to revoke any interest paid on your average monthly balance if the above terms are not met.

The use of Commercial Bank of Dubai branches is limited to services that are not offered through the CBD NOW app. You may use the Commercial Bank of Dubai’s ATM network. Existing Commercial Bank of Dubai customers with a CBD NOW account can use the CBD online banking and phone banking (however services across these will be limited).

You may be asked for original or updated documents (such as your Emirates ID and UAE Residence Visa) or additional information, to avoid inconveniences which may result in your account being blocked or closed without prior notice.

If you need further details regarding our Live NOW account please contact us on +971 600 575 556 or visit our website www.cbdnow.ae.

Commercial Bank of Dubai General Terms & Conditions of Accounts and Banking Services will apply on this account as well.

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Save Now Account Terms & Conditions

The Save NOW account is available in AED denomination.

New customers will be required to open a Live NOW account first.

If existing Commercial Bank of Dubai customers already have a current account, they may open a Save NOW account without opening a Live NOW account first (as long as they don’t have a CBD eSaver account).

This is a digital account that allows you to earn interest on your average monthly balances;

  • Interest is accrued and paid on your average balances at the end of each calendar month.
  • Interest is paid to you based on which tier you fall into. Your tier is determined on two factors; the value of your average monthly balance, and the time period that you have held the account with the bank. Please see the interest rate table on the CBD NOW app.
  • Interest is calculated based on how your total average monthly balance falls across the tiers (as shown in the interest rate table). The value of your balance may fall across multiple tiers. Interest is paid as per the respective tier rates that are valid for that month.
  • Interest rates and earning rules may change from time to time (subject to our sole discretion) and will be updated on the CBD NOW app and website.

Only 'New Money' may be deposited into this account. 'New Money' is defined as money that is brought in to this account from outside of Commercial Bank of Dubai. We reserve the right to revoke any interest paid on your average monthly balance if the above terms are not met.

You are free to use this account for transacting through digital channels, making payments, transferring and receiving money to or from any bank. However inward transfer from existing Commercial Bank of Dubai savings account will not be permitted.

As this is a digital savings account, the use of Commercial Bank of Dubai branches and ATMs are not allowed.

This account does not provide cheque books or a debit card.

You may be asked for original or updated documents (such as your Emirates ID and UAE Residence Visa) or additional information, to avoid inconveniences which may result in your account being blocked or closed without prior notice.

If you need further details regarding our Save NOW account please contact us on +971 600 575 556 or visit our website www.cbdnow.ae.

Commercial Bank of Dubai General Terms & Conditions of Accounts and Banking Services will apply on this account as well.

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Credit Card Terms & Conditions

The Customer's use or continued use of the Card shall constitute the Customer's acceptance of these Terms and Conditions.

  • DEFINITIONS
    • 'Application' means the CBD Credit Card Application Form to which these Terms and Conditions are attached.
    • 'ATM' means an automated teller machine or any other card operated machine or device whether belonging to the Bank or other participating banks or financial institutions, nominated from time to time by the Bank, which accepts the Card.
    • 'Bank' means the Commercial Bank of Dubai.
    • 'Billing Currency' means United Arab Emirates Dirham.
    • 'Billing Cycle' means the time period between the dates of issuing two consecutive Statements of Account.
    • 'Card Account' means the credit card account opened by the Bank for the purpose of entering all debits and credits, if any, received or incurred by the Cardholder(s) in respect of the Card.
    • 'Card' means as appropriate, a VISA or Master card issued by the Bank to a Cardholder, which can be a Principal Card, a Supplementary Card or a Replacement Card.
    • 'Cardholder' means an individual to whom a Card bearing such individual’s name is issued by the Bank, whether principal or supplementary.
    • 'Card Number' means the sixteen (16) digit number appearing on the face of a Card.
    • 'Card Transaction' means the purchase of goods, services, benefits or reservations (including, without limitation, any reservation made by a Cardholder for air, ship, rail, motor or other transportation, rental or hire, whether or not utilized by the Cardholder) and/ or receiving Cash Advances by the use of a Card, a Card Number or a PIN or in any other manner including, without limitation, mail, telephone or facsimile orders or reservations authorized or made by the Cardholder, regardless of whether a sales slip or Cash Advance or other voucher or form is obtained or signed by the Cardholder.
    • 'Cash Advance' means any amount obtained by the use of the Card, the Card number or the PIN or in any manner authorized by the Cardholder from the Bank or any other bank or financial institutions or ATM displaying the Diners Club/Pulse scheme logo. Cash Advance transactions include ATM, Over-the-Counter, Returned Payment and Cash Equivalent (money orders, foreign currency, travelers checks from a non-financial institution, person-to-person money transfers, , bail bonds, Quasi Cash as defined by, VISA and MasterCard).
    • 'Cash Advance Fee' means the fee charged by the Bank to the Card Account each time a Cardholder obtains a Cash Advance.
    • 'Charges' means amounts payable by a Cardholder arising from the use of a Card, a Card Number or a PIN or otherwise under these Terms and Conditions, which include, without limitation, fees, Finance Charges, additional expenses, damages, legal costs and disbursements and which will all be debited to the Card Account and form part of the Current Balance.
    • 'Credit Limit' means the maximum debit balance permitted by the Bank for the Card account for the Primary Card and Supplementary Card and, notified to the Primary Cardholder from time to time
    • 'Current Balance' means the total balance due for payment by the Cardholder(s) to the Bank as on the date of a Statement of Account which includes any Previous Balance and new balances representing Card Transactions, Cash Advances, interest and other Charges accruing in the then current Billing Cycle
    • 'Deposit' means the amount in cash placed with the Bank by a Cardholder, as specified by the Bank, as Security for the performance of the Cardholder’s obligation(s).
    • 'Finance Charges' means the interest charged by the Bank to a Card Account on the Current Balance, where the outstanding balance is not settled in full on or before the Payment Due Date. The interest charged shall be calculated individually on each Card Transaction from the respective Transaction Date to the next Statement Date. The interest charged on the Cash Advance shall be calculated from the Transaction Date of the Card Advance until the Cash Advance is fully paid to the Bank, and the interest rate may vary at the sole discretion of the Bank. Finance Charges are subject to increase as determined by the Bank at its sole discretion from time to time in case the Cardholder is payment overdue or based on spend and payment pattern. Original Finance Charge rates may be reinstated solely at the Bank's discretion.
    • 'Guarantee' means any guarantee or security provided by the Cardholder or any third party in a form acceptable to the Bank as a security for the performance of the Cardholder obligations relating to the Credit Card.
    • 'Late Payment Fee' means the fee charged to a Card Account when payment is not received or posted to the Card Account on or before the Payment Due Date or the payment received is less than the Minimum Payment Due.
    • 'Merchant' means any, but not limited to, person, shop, Company, establishment or organization which accepts the Card or the Card Number as a method of payment for the purchase of goods, benefits, reservations, or services offered by it.
    • 'Minimum Payment Due' means a percentage of the Current Balance specified in a Statement of Account which is required to be paid by a Cardholder on or before the Payment Due Date in order to keep the Card Account active. Any Previous Balance shall be part of the Minimum Payment Due.
    • 'Over Limit Fee' means the fee charged to the Card Account if the Current Balance exceeds the Credit Limit at any time during any Billing Cycle.
    • 'Payment Due Date' means the date specified in a Statement of Account by which date payment of the Current Balance or any part thereof or the Minimum Payment Due is to be made to the Bank.
    • 'PIN' means the personal identification number issued by the Bank to a Cardholder for use with a Card where and when necessary.
    • 'Posting Date' means the date specified in a Statement of Account when a Card Transaction is received by the Bank and posted to the Card Account.
    • 'Previous Balance' means the total outstanding balance due in respect of previous Billing Cycles but unpaid.
    • 'Principal Cardholder' means the person who applies to the Bank for issuing one or more Cards, and in whose name the Card Account was first opened and maintained.
    • 'Replacement Card' means a Card issued to an existing Cardholder to replace an existing Card.
    • 'Security' means security for the performance of the Cardholder's obligation(s), in the form of a deposit, Guarantee or any another negotiable instrument that is acceptable to the Bank.
    • 'Statement Date' means the date specified in a Statement of Account on which the Statement of Account is generated and printed.
    • 'Statement of Account' means the monthly or other periodic statement of Card Account sent to the Primary Cardholder showing the particulars of the Current Balance incurred by the Primary Cardholder and the Supplementary Cardholder, if any, which are due and payable to the Bank.
    • 'Supplementary Cardholder' means the person nominated by the Principal Cardholder to use the Card Account and in whose name the Bank issued a Supplementary Card.
    • 'Transaction Date' means the date specified in a Statement of Account on which a Card Transaction took place.
    • E-Statements/Email Statements means the Statement of Account sent by the Bank to the Primary Cardholder's email address provided by the Primary Cardholder to the Bank for the purpose of receiving communication from the Bank including, but not limited to, Statement of Account.
    • Words used in these Terms and Conditions importing the singular number include the plural number and vice versa and words importing the masculine gender shall include the feminine gender.
    • In these Terms and Conditions, 'person' shall include an individual, a sole proprietor, a partnership, company, corporation, or other natural or legal person.
  • THE CARD
    • As a pre-condition for approving any Application or subsequent to the issuing of a Card, the Bank may, at its absolute discretion, require the applicant to issue a cheque and /or pledge and /or assign a cash deposit and/ or a Guarantee in favor of the Bank for any amount determined by the Bank as Security. The Bank shall maintain the Security as long as the Card is valid and there is any outstanding balance under the Card Account.
    • The Card shall, at all times, remain the property of the Bank and must be surrendered by the Cardholder to the Bank immediately upon the first request of the Bank or its duly authorized agent.
    • The Bank may, at its sole discretion, withdraw or discontinue a Cardholder's use of the Card at any time without prior notice.
  • CARD RECEIPT AND USAGE
    • The Cardholder may either collect the Card personally at the Bank's branch through which the Application was submitted or receive the Card by courier, at the Cardholder's own risk, to the address mentioned on the Application or to such other address as made available to the Bank by the Cardholder in writing.
    • Upon receiving the Card, the Cardholder shall sign the Card immediately. Such signature and/or first use of the Card constitutes binding and conclusive evidence that the Cardholder has read, understood, accepted, agreed with and is bound by these Terms and Conditions notwithstanding that the Bank is not notified of the Cardholder's receipt of the Card.
    • In order to activate the Card, the Cardholder shall, upon receiving the Card, call the Bank on the number specified and provide such personal Details as are required by the Bank which, at the absolute discretion of the Bank, will be sufficient evidence for the Bank to identify the caller to prove the Cardholder's identity and activate the Card.
    • The Cardholder undertakes not to misuse the Card in anyway which may lead to the Credit Limit being exceeded or otherwise in breach of the Terms and Conditions.
    • The Cardholder, whose name is printed or embossed on the face of the Card, is the only authorized person to use the Card. The Card may not be pledged as a security by the Cardholder for any purpose whatsoever.
    • The Bank may issue a PIN to the Cardholder for use at an ATM. The Cardholder agrees that:
    • The PIN may be sent to him/her by courier at his/her own risk.
    • The Cardholder shall not disclose the PIN to any person and shall take all possible care to prevent discovery of the PIN by any person.
    • The Cardholder shall be fully liable to the Bank for all Card Transactions made with the PIN whether with or without the knowledge of the Cardholder.
    • The PIN shall be memorized and the Cardholder shall destroy the PIN mailer immediately in order to avoid any misuse. The Cardholder shall fully be liable to the Bank for all Card Transactions made with the PIN whether with or without the knowledge of the Cardholder.
    • The Cardholder shall use reasonable precautions to prevent the loss or theft of the Card and shall prevent the discovery of the PIN by any person (including but not limited to family, relatives, and/or employers) and shall not disclose the PIN to any person.
    • If the Credit Card is lost or stolen or the PIN is disclosed to any person, the Cardholder shall immediately notify the Bank on the phone numbers specified by the Bank from time to time and the police of the country where such loss or theft or disclosure occurred. Such notification shall be followed by signed written confirmation or email to the Bank within 48 hours of receipt of notice. Until receipt of such written confirmation, the Cardholder will be liable for all Credit Card Transactions on the Card Account. The Cardholder also undertakes to take all necessary steps to assist the Bank in recovering the missing Credit Card.
    • The Cardholder shall be and remain fully liable for the payment to the Bank for any debit to the Card Account arising from any Card Transactions, goods or services supplied by the Merchants, Cash Advances or ATM transactions effected through the use of the Card by any person whether with or without the knowledge of the Cardholder and irrespective of whether they were authorized by the Cardholder or not.
    • The Bank may at its sole discretion issue a replacement for any lost or stolen Card subject to the terms and conditions as the Bank may consider appropriate and at a fee determined by the Bank from time to time.
    • In the event that the lost or stolen Card is recovered by the Cardholder, he shall immediately return the same cut in half to the Bank without using it. The Cardholder shall not use the PIN after reporting

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Welcome Experience Terms & Conditions

To be eligible for a Free Welcome Experience voucher of your choice you must open a Live Now account and activate your Debit Card.

Once your Debit Card is activated you will receive an email to choose your free Welcome Experience within 2 working days.

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Stop Recall Amend Transaction Terms & Conditions

Personal information means identifiable details about an individual, such as information provided within a form, survey, application or other online/mobile fields (such as, but not limited to, name, postal address, email addresses, telephone, fax, mobile numbers and account numbers.)

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